1
Essential Desk
B2C Customer Support
Up to 400 tickets / month
Customer support, B2C
From €340/month
excl. VAT where applicable
- Order tracking
- Returns & refunds
- Order updates
- Delivery issue follow-up
- Ticket organisation
- Recurring issue reports
HelloClixo packages
Start with the support your business needs, then define the scope around the real workload.
HelloClixo packages provide clear starting points for recurring customer support, business operations and selected AI or automation projects. Final pricing is defined around the responsibilities, workload, languages, systems and operating requirements involved.
Starting prices · EUR or USD · Custom scopes available
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2
Growth Desk
B2C Customer Support
Up to 1,200 tickets / month
Customer support, B2C
From €690/month
excl. VAT where applicable
- Everything in Essential Desk
- Promotion & loyalty enquiries
- Proactive delivery follow-up
- Priority complaint handling
- FAQ & reply templates
- Customer satisfaction tracking
3
Dedicated Desk
B2C Customer Support
Up to 3,000 tickets / month
Customer support, B2C
From €1,490/month
excl. VAT where applicable
- Dedicated support agents
- Complex case management
- VIP customer care
- Carrier claim coordination
- Regular quality checks
- Help centre updates
4
Custom Plan
B2C Customer Support
Choose your ticket volume
Tailored customer support
Custom quote
- Choose your languages
- Set your ticket volume
- Select your support channels
- Choose your coverage hours
- Tailor your workflows
- Set your reporting needs
Temporary capacity
Peak Season Support is priced around the actual surge.
Temporary support can be arranged for Black Friday, Cyber Monday, Christmas and holiday periods, promotions, launches, order surges, return and refund surges, staffing gaps or other temporary increases in workload.
Pricing depends on
- Dates
- Duration
- Expected workload
- Responsibilities
- Customer-service scope
- Operational scope
- Languages
- Systems
- Schedule
- Coordination requirements
Human Operations comparison
Compare the recurring Human Operations package models.
The table shows how the standard Human Operations starting points differ. Multi-service combinations and broader requirements are quoted according to the agreed scope.
| Human Operations comparison | Up to 250 active SKUs; up to 2 catalogue tasks / week | Up to 1,000 active SKUs; up to 5 catalogue tasks / week | Up to 2,500 active SKUs; daily operational ownership | Up to 300 wholesale SKUs and 3 customer/price groups | Up to 750 wholesale SKUs and 10 customer/price groups | Up to 2,000 wholesale SKUs and 25 customer/price groups | Choose your workload |
|---|---|---|---|---|---|---|---|
| Starting monthly price | €390 | €790 | €1,690 | €590 | €1,190 | €2,490 | Custom quote |
| Recurring support | Edit approved product titles, descriptions, variants, images, tags and collections. | Everything in Store Essentials plus bulk imports and structured collection management. | Own catalogue hygiene, bulk updates, merchandising calendar and routine administration. | Maintain approved product, pack, variant and collection data. | Add bulk catalogue updates and structured price-list imports. | Own catalogue, group pricing, access and portal tasks. | Scope-defined |
| English default | Check daily order exceptions such as incomplete addresses, duplicates and pre-fulfilment blocks. | Prepare and QA up to two promotion or collection launches per month. | Prepare, test and execute up to four campaign or collection launches per month. | Update approved price lists, customer groups and MOQ rules. | Maintain segment-specific visibility, pricing and ordering rules. | Execute bulk price and assortment changes with QA. | Scope-defined |
| Additional languages | Set up and test approved discount codes and simple promotions. | Review inventory-sync exceptions and flag storefront mismatches. | Maintain preorder, stock-status and promotional visibility rules. | Manage routine account-access approvals. | Manage two scheduled B2B assortment updates per month. | Maintain account and territory visibility rules. | Custom language scope |
| Primary service | Check availability, variant visibility and broken catalogue links. | Coordinate approved routine app or configuration changes with vendors or developers. | Coordinate app and vendor follow-ups with clear change and dependency records. | Create or update authorized draft orders. | QA MOQs, case packs, permissions and price display. | Monitor store, ERP and CRM sync exceptions. | Custom |
| Multiple services | Maintain collection structure and on-site sorting. | Run weekly storefront QA for pricing, variants, stock visibility, links and campaign consistency. | Review order/store exceptions daily and route fulfilment, payment or development issues. | Check stock visibility and flag mismatches. | Coordinate integration issues with technical owners. | Support sales with draft orders and portal troubleshooting. | Fully custom |
| Store Manager | Keep a clear changelog of updates and reasons. | Maintain an operational calendar for drops, promotions and catalogue changes. | Keep recurring store-task SOPs current. | Maintain catalogue links and supplied portal content. | Maintain the price and assortment calendar. | Keep SOPs and change history current. | Custom |
| Virtual Assistant | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Custom |
| Back-Office Support | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Custom |
| Customer Support add-on / combined scope | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Custom |
| Systems and workflows | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Custom |
| Reporting / coordination | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Custom |
| AI / automation | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Custom |
| Billing model | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined during scoping | Defined in quote |
Combine services
One operating package can cover several responsibilities.
Customer Support, Store Manager, Virtual Assistant and E-Commerce Back-Office responsibilities can be combined when the client needs several parts of the same operation covered. Combining services increases the final price according to the workload, responsibilities, systems, languages and coordination required.
The starting price of a package does not automatically include every eligible HelloClixo service.
Service languages
English is the default, and additional languages can be selected.
Standard packages use English as the default service language. Other supported languages can be added according to the customer-service or operational scope, and multilingual requirements can affect the final quote.
Basic Customer Support uses English, Bilingual Customer Support uses English plus one additional selected language, and Multilingual Customer Support uses English plus two or more additional selected languages.
- German
- Dutch
- English
- Danish
- Swedish
- Norwegian
- French
- Spanish
- Portuguese
- Italian
- Russian
- Hungarian
How pricing works
The package provides a starting point. The operating scope determines the final quote.
The final quote reflects the actual service configuration rather than a one-size-fits-all package.
- Selected service
- Number of combined services
- Workload
- Languages
- Customer-service channels where applicable
- Systems
- Workflow complexity
- Schedule and availability
- Coordination requirements
- Reporting requirements
- Permissions and approval process
- Temporary or recurring service
- Implementation complexity for AI/automation
Starting prices are not unlimited-service commitments.
Billing and cancellation
Monthly packages follow the applicable service agreement.
Human Operations and Customer Support packages are billed monthly. A client may discontinue the service in accordance with the applicable service agreement. Cancellation does not result in a prorated refund for a billing month that has already begun or been paid.
Monthly billing · Cancellation according to the service agreement · No prorated refund for an active billing month
Packages FAQ
Questions about HelloClixo packages and starting prices.
What is included in a Human Operations package?
The responsibilities are defined with the client according to the selected service, workload, systems and operating requirements. The package price is a starting point for a defined scope rather than unlimited access to every HelloClixo service.
Why are the prices shown as “from”?
Workload, number of services, languages, systems, customer-service channels, schedule and operational complexity differ between clients. The final price is confirmed after the scope has been reviewed.
Can I combine several HelloClixo services in one package?
Yes. Customer Support, Store Manager, Virtual Assistant and E-Commerce Back-Office responsibilities can be combined. Combining services increases the final price according to the workload and responsibilities involved.
Can I add languages other than English?
Yes. English is the default service language for standard packages. Other supported service languages can be added during scoping and multilingual requirements can affect the final price.
Can I change my package later?
Yes. The service scope can be reviewed when workload, responsibilities, languages or systems change. Any revised pricing is agreed before the updated scope begins.
How are AI and automation projects priced?
AI and automation use implementation starting prices because project complexity depends on workflows, integrations, knowledge sources, languages and approved actions. Ongoing usage, maintenance or third-party costs are defined separately where required.
How is Peak Season Support priced?
Peak Season Support is quoted according to the dates, duration, expected workload, responsibilities, languages, systems and schedule required for the temporary period.
How do monthly billing and cancellations work?
Customer Support and Human Operations packages are billed monthly. A client can discontinue the service according to the applicable service agreement, but cancellation does not produce a prorated refund for a billing month that has already begun or been paid.
Not sure which package fits your operation?
Tell us what your team needs help with, the languages involved and the workload you expect. We can use that information to recommend a starting package or prepare a custom scope.