Client project
By Selaro
1- Bilingual Customer Support
2- Back Office Support
View projectSelected client work
Real operational partnerships, built around the way each business works.
Our portfolio highlights client projects that we are authorized to share publicly. Each engagement reflects the day-to-day work our teams handle across customer support, e-commerce operations, back-office management, and workflow support.
Published with client permission. More collaborations will be added as they are approved for public presentation.
Client projects
Selected work from businesses we support
We only publish client work with permission. This portfolio will continue to grow as more clients approve their projects for public presentation.
Who we work best with
Designed for businesses where operational precision matters
Our model is built for companies that need dependable execution, multilingual capabilities, and human accountability without the overhead of building full internal support departments.
Growing E-Commerce Brands
Direct-to-consumer and retail brands that need structured multi-channel customer service, order management, and return processing.
Key Capabilities
- Multi-channel support (email, live chat, social DMs)
- Shopify & Gorgias workflow integration
- Returns and exchange management
Multilingual Digital Platforms
Software and digital service companies expanding across Europe that need structured support across selected service languages.
Key Capabilities
- Support across selected HelloClixo service languages
- Technical tier-1 triage and knowledge base curation
- User account and subscription support
Seasonal & Campaign Retailers
Businesses with pronounced volume spikes around holiday promotions, product drops, or seasonal surges.
Key Capabilities
- Rapid team onboarding before peak shopping periods
- Extended evening and weekend coverage hours
- Backlog risk reduction and delivery exception handling
Digital Agencies & Consultancies
Service firms needing reliable operational support for executive scheduling, client onboarding, and back-office routines.
Key Capabilities
- Executive calendar and inbox management
- Client onboarding checklist coordination
- Administrative documentation and meeting preparation
How engagements work
A simple, structured path from initial review to live operations
We integrate smoothly into your existing tools and workflows without disrupting ongoing business.
01
Discover & Align
We review your current ticket volume, channels, tools, language requirements, and operational bottlenecks to define clear engagement goals.
02
Structure & Scope
We establish standard operating procedures, escalation paths, macro libraries, and access permissions tailored to your exact workflow.
03
Onboard & Launch
Dedicated specialists train on your brand voice, connect directly into your systems (Zendesk, Gorgias, Shopify, Slack), and begin live handling.
04
Review & Optimize
We maintain ongoing quality monitoring, share regular operational updates, and continuously refine workflows as your business evolves.
Ready to discuss your operational requirements?
Tell us about your channels, volume, and service needs. We will prepare a clear, tailored proposal for your business.