Privacy & data handling
HelloClixo only collects and handles information required for the specific services, contact enquiries, quote requests, appointments, or recruitment workflows you choose to use. We believe in transparent operational data handling with no hidden tracking.
Clear purpose, bounded handling, and no third-party marketing tracking.
Information collection
HelloClixo does not collect information indiscriminately. What we receive depends directly on the workflow you choose to engage with on our platform.
When you request a quote, we collect contact details (name, business email, phone number), company name, service requirements, estimated customer support volumes, language needs, and operational context to prepare an accurate proposal.
When you use the contact form, we collect your name, email address, optional company name, selected topic, message, locale, and privacy acknowledgement timestamp so we can review and respond to your enquiry.
When booking a call, we collect your name, business email, organization name, timezone, scheduling preferences, and brief context regarding your customer support or e-commerce operations.
When applying for open roles, we collect your identity, contact information, professional background, language proficiencies, role preferences, application notes, and your attached CV or resume file.
During candidate interview workflows, we process candidate interview responses, structured questions, and transcription data. In our current documented workflow, raw audio recordings are not retained after transcription.
When submitting public forms, technical verification tokens are evaluated via Cloudflare Turnstile to protect against automated spam and abusive submissions without tracking personal browsing habits.
Operational purposes
We process information strictly for practical operational purposes connected to the services and requests you initiate with HelloClixo.
To review your operational requirements, calculate pricing, and provide tailored proposals for multilingual support, back-office, or automation services.
To schedule, confirm, and host discovery calls or operational planning meetings with our team.
To review direct contact messages, route them internally where appropriate, and reply using the contact details provided.
To evaluate candidate qualifications, conduct structured interview stages, coordinate hiring communication, and make informed staffing decisions.
To carry out contracted customer service, e-commerce store management, back-office support, or workflow automation tasks according to client instructions.
To detect and mitigate automated bot submissions, abusive form use, and maintain platform reliability.
We do not sell personal information, build advertising profiles, or repurpose your business context for unrelated commercial marketing.
Third-party services
We work with select third-party service providers only where necessary to operate specific platform capabilities. Data is shared contextually based on the workflow you use, not universally for every site visitor.
Used on public forms for contact enquiries, quote requests, appointments, and job applications to verify human interaction. Turnstile evaluates technical connection tokens to prevent automated spam.
Used when you schedule an appointment to reserve calendar slots, send calendar invites, and provide video meeting links for discovery sessions.
Used to deliver transactional notifications, contact acknowledgements, appointment confirmations, quote responses, and recruitment updates.
Utilized selectively in bounded workflows—such as interview transcription or specific assisted support tools—where AI processing is part of the operational workflow.
When you choose a feature that connects to Google Workspace, HelloClixo accesses only the information needed to complete that specific action—for example, checking Calendar availability, creating or updating an appointment, or generating a Google Meet link. We do not sell Google Workspace data, use it for advertising, or use raw or derived Workspace data to train, develop, or improve general-purpose or foundational AI or machine-learning models. If an AI-assisted feature needs Workspace data to complete a task you requested, that data is used only for that user-facing task. Our use of information received from Google Workspace APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Data storage
HelloClixo applies practical operational safeguards to keep your information secure and accessible only to authorized personnel who need it for their work.
Candidate resumes and application details are stored in private storage and are accessible only through authenticated recruitment review channels.
In our current documented recruitment workflow, raw audio recordings from automated interview sessions are deleted once transcription is complete.
Contact enquiries, quote inquiries, appointment requests, and operational communications are maintained within our business systems to support ongoing client relationships and workflow delivery.
We keep information only for as long as needed for the relevant operational purpose or as otherwise required for the workflow. Specific retention periods are being documented and will be reflected here as our processes evolve.
Tracking & cookies
HelloClixo currently does not deploy web analytics tracking, advertising pixels, or marketing cookies on the public website. We do not track visitors across third-party websites or engage in behavioral advertising.
For full details about technical cookies, session handling, and our minimal cookie footprint, please read our dedicated Cookies page.
Questions & contact
If you have questions about how HelloClixo handles your information, wish to update your contact details, or want to discuss data handling for your organization, our team is available to assist you.
You can reach out to us directly through our public contact page. Please provide sufficient detail regarding your request so our team can address your inquiry accurately.
We are happy to discuss how our human teams, automation, and operational safeguards work together.
