Client project1- Bilingual Customer Support
2- Back Office Support
By Selaro
Multilingual customer support and day-to-day Shopify back-office operations for an e-commerce brand.
Client Need
By Selaro needs reliable day-to-day support across both customer communication and Shopify operations, with recurring enquiries, order follow-up, refunds, shipment issues, product updates, and payment-related cases handled consistently.
What HelloClixo Does
HelloClixo works as an extension of the store's operational team. We handle English and French customer conversations while also supporting the Shopify back office, allowing customer-facing and administrative tasks to be managed within one coordinated workflow.
What We Manage
- English and French customer support
- Order, delivery and shipment-tracking enquiries
- Returns, refunds and post-purchase follow-up
- Shopify product creation and catalog updates
- Payment disputes and recurring back-office operations
Value for the Client
- One operational partner across customer support and Shopify back-office work
- Consistent bilingual communication throughout the customer journey
- Routine operational tasks handled without pulling focus from business development
- Clearer follow-up across orders, refunds, shipments and payment cases