Solace Medical Center
Routine appointment booking automation and an AI voice agent for non-emergency calls, with emergency-related calls transferred to human medical professionals.
Client Need
Solace Medical Center needs a more consistent way to handle routine appointment calls and booking requests without adding unnecessary administrative workload to clinical and reception teams.
What HelloClixo Does
HelloClixo provides an AI voice agent for routine and non-emergency appointment calls. The agent handles booking-related conversations, supports appointment scheduling and rescheduling, and keeps routine booking requests moving through an automated workflow. Emergency-related calls are transferred to human medical professionals rather than handled as routine automation.
What We Manage
- AI voice agent for routine and non-emergency booking calls
- Appointment booking and rescheduling requests
- Automated appointment confirmation workflow
- General non-emergency appointment enquiries
- Transfer of emergency-related calls to human medical professionals
Value for the Client
- More routine booking calls handled consistently
- Reduced administrative workload around appointment scheduling
- A clearer booking experience for patients
- Human escalation preserved for emergency-related calls