AI Chatbot Solutions
HelloClixo can configure AI chatbots for selected customer-service, pre-sales and post-purchase conversations. Clients choose the capabilities, languages, channels, knowledge sources and approved actions they need, while requests outside the defined scope can be escalated to human support.
Selected capabilities. Selected channels and languages. Controlled actions. Human escalation.
Choose what the chatbot handles
An AI Chatbot Solutions package does not automatically include every capability. The chatbot can be scoped around one customer journey or several types of conversations depending on the client’s requirements.
The final customer-facing scope is agreed with the client before the chatbot is configured.
Assist the support workflow
When included in the agreed setup, AI can assist the operational work around a customer request and help prepare or route the case for the support team.
These functions are optional. The client chooses which support workflows and decision boundaries are included.
Use approved business information
The chatbot can use approved company information as context for customer conversations. The client controls which sources are available and how the assistant should communicate and escalate.
The chatbot should operate within the approved information and configuration. Questions outside that scope can be routed for human support rather than assuming an answer.
Use permitted information when the workflow requires it
A chatbot can provide more specific assistance when it is connected to the client’s systems through approved integrations and permissions. Access is limited to the information and actions required by the agreed workflow.
AI with defined permissions
A chatbot may use selected tools to retrieve information or start a support workflow, but those capabilities are defined in advance and limited to the permissions required for the agreed use case.
The chatbot does not receive unrestricted access to databases or business systems. Each available action depends on the client’s integration, permissions and approved workflow.
Keep judgment with people where it matters
AI can help with structured post-purchase questions and complaint intake, but policy exceptions, sensitive situations and decisions outside the approved scope remain suitable for human support.
The chatbot can explain approved information, collect request details and initiate or route an agreed return, exchange or refund workflow. It does not independently approve refunds or policy exceptions.
The chatbot can collect context, categorize the request and route it to a person when the situation requires human handling.
Ambiguous questions, unusual situations, requests outside the approved knowledge base, restricted actions and cases requiring judgment can be escalated instead of being handled autonomously.
Choose where the AI support is available
Channel coverage depends on the client’s communication setup, available integrations and the environments where AI assistance is required.
Not every channel is included in every deployment. Email support assistance may cover functions such as summaries, classification, suggested replies, routing and other approved email workflows rather than functioning as a live chat.
Multilingual AI support
A chatbot scope can include one or several of HelloClixo’s supported service languages. Language coverage is selected with the client according to the customers and workflows the chatbot is expected to support.
Defined around the chatbot configuration
A chatbot answering approved FAQs on one channel is a different implementation from a multilingual assistant that retrieves order information, uses several approved actions and operates across multiple messaging environments.
The final AI Chatbot Solutions package and price are defined after the required capabilities, integrations and operating boundaries have been reviewed.
AI Chatbot Solutions FAQ
Tell us which customer questions you want to cover, the channels and languages you need, the information the chatbot may use and the actions it should be allowed to perform. We can use that scope to define the chatbot configuration and package.
