Order and delivery question
- Review the customer request
- Check the available order and shipping information
- Follow up with the relevant internal team or carrier when required
- Reply with the appropriate next step
Multilingual Customer Support
Customer support that stays connected to the work behind the conversation.
HelloClixo provides outsourced multilingual customer support for e-commerce brands and other businesses. Our team can handle customer conversations before and after purchase while working with the order, shipping, return and back-office information needed to give customers an accurate response.
B2B and B2C support. Twelve service languages. Human teams in control.
Customer support scope
Support before, during and after the purchase.
Customer questions often move beyond a simple reply. HelloClixo can handle the conversation while checking the information and operational context needed to resolve the request.
- Pre-sales and product questions
- Order questions
- Shipping and tracking
- Returns
- Exchanges
- Refund communication
- Complaints and escalations
- Disputes
- Customer account and information questions
- B2B enquiries
- B2C enquiries
- Warehouse and carrier follow-up when required
Work in your existing setup
Support your customers without forcing a new support stack.
HelloClixo can work within the systems your team already uses, so customer support can stay connected to existing conversations, order information and internal workflows.
Customer-support channels
- Live chat
- Website and contact-form enquiries
- E-commerce customer messaging
- Helpdesk and CRM environments
Examples of systems we can work with
- Shopify
- Zendesk
- Gorgias
- Intercom
- Gmail / Google Workspace
- Microsoft 365 / Outlook
The tools used for a client depend on the existing setup and the agreed service scope.
Beyond the inbox
A useful answer often requires an operational check.
An order question may require checking fulfilment or carrier information. A return may require confirming the return process and refund status. HelloClixo can connect customer communication with the operational follow-up needed to move the case forward.
Return or refund request
- Review the reason for the request
- Check the applicable return information and order context
- Coordinate the required operational follow-up
- Explain the next step clearly to the customer
B2B + B2C
Customer support for different types of customer relationships.
B2C customer support
Handle day-to-day questions from individual customers about products, orders, delivery, returns, refunds and post-purchase issues.
B2B customer support
Support professional customers with order questions, account follow-up, product information, delivery coordination and recurring business enquiries within the agreed scope.
The workflow, tone and escalation rules can be defined according to the type of customers your business serves.
Multilingual customer support
Serve customers across twelve service languages.
HelloClixo can provide customer support and related operational assistance across the following languages.
Human-led support
Use automation and AI to assist the team, not remove human judgment.
Customer support involves tone, context and exceptions. Human agents remain responsible for customer conversations and decisions that require judgment. Automation and AI can assist with defined repetitive work where appropriate.
Human conversations
Customer communication stays with people when tone, judgment or context matters.
Assisted workflows
Automation or AI can assist with defined tasks such as routing, summarization or repetitive workflow steps when the inputs and rules are clear.
Human escalation
Cases outside the defined workflow move to a person rather than being forced through automation.
Service scope
Define coverage around the support your business actually needs.
The customer-support setup can be defined according to the languages, channels, customer types, expected workload, working hours, tools and escalation rules that belong to the agreed scope.
HelloClixo does not present one fixed support schedule for every client. Coverage is agreed according to the service scope.
- Languages
- Support channels
- B2B and B2C requirements
- Expected workload
- Coverage hours
- Existing tools
- Escalation rules
- Operational responsibilities
Customer support FAQ
Questions about working with HelloClixo.
01Can HelloClixo work in our existing helpdesk or customer-service tools?
Yes. HelloClixo can work within a client’s existing support environment when access and workflows are included in the agreed scope. Examples can include Shopify, Zendesk, Gorgias, Intercom, Google Workspace and Microsoft 365.
02Do you provide both B2B and B2C customer support?
Yes. The support workflow can be defined for B2B customers, B2C customers or a combination of both, depending on the business and the agreed scope.
03Can customer support include order, shipping, return and refund questions?
Yes. Customer conversations can be connected to order checks, shipping and carrier follow-up, returns, exchanges and refund communication when those responsibilities are included in the service scope.
04Which languages can HelloClixo support?
HelloClixo currently provides service coverage in German, Dutch, English, Danish, Swedish, Norwegian, French, Spanish, Portuguese, Italian, Russian and Hungarian.
05Does HelloClixo provide 24/7 customer support?
Coverage hours are defined according to each client’s agreed service scope. HelloClixo does not make a general 24/7 support promise across every customer support engagement.
Tell us how your customer support currently works.
Share the languages, customer types, channels, tools and operational tasks you want covered. We can use that information to define the support scope and prepare a quote.